Introduction
Welcome to our platform. These Business Policies outline the rules, responsibilities, and terms for all users, customers, suppliers, and partners using our services. By accessing or using our platform, you agree to comply with these policies.
1. General Policy
- All users must provide accurate and valid information during registration.
- Any fraudulent activity, misleading information, or misuse of the platform is strictly prohibited.
- We reserve the right to suspend or terminate accounts that violate our policies.
2. Product & Service Policy
- Suppliers are responsible for ensuring that all listed products and services are accurate and lawful.
- Product descriptions, pricing, specifications, and images must be genuine and up to date.
- We reserve the right to remove any product that violates our standards or applicable laws.
3. Pricing Policy
- All prices displayed on the platform must be transparent and accurate.
- Suppliers may update prices at any time without prior notice.
- Promotional offers, discounts, and campaigns are subject to availability and specific conditions.
4. Payment Policy
- Payments must be completed through approved payment methods available on the platform.
- Unauthorized or suspicious transactions may be temporarily held for verification.
- Refund eligibility depends on the product type and supplier policy.
5. Order & Delivery Policy
- Delivery timelines may vary depending on supplier location and product availability.
- Customers must provide correct delivery information.
- Delays caused by courier services, customs, or unforeseen circumstances are not fully under our control.
6. Return & Refund Policy
- Customers may request returns or refunds within the specified return period.
- Returned items must be unused and in original condition unless defective.
- Refund processing time may vary depending on payment providers.
7. User Conduct Policy
Users must not:
- Use the platform for illegal activities
- Upload harmful or offensive content
- Attempt unauthorized access to systems or accounts
- Interfere with platform functionality or security
Violation may result in permanent account suspension.
8. Privacy & Data Protection
- User information is protected according to our Privacy Policy.
- We do not sell personal data to third parties without consent.
- Users are responsible for maintaining the confidentiality of their account credentials.
9. Intellectual Property
- All platform content, branding, logos, designs, and materials are protected by intellectual property laws.
- Unauthorized copying, redistribution, or commercial use is prohibited.
10. Limitation of Liability
We are not responsible for:
- Third-party supplier actions
- Temporary service interruptions
- Losses caused by incorrect user information
- External payment gateway or shipping issues
11. Policy Updates
We reserve the right to modify or update these policies at any time. Continued use of the platform after updates indicates acceptance of the revised policies.
12. Contact Information
For any questions, support requests, or policy-related concerns, please contact our support team through the official contact channels available on the platform.